Monterey Bay Vascular

SMS Terms & Conditions

1. Text Message Service

The “Text Message Service” includes any SMS, MMS, or similar communication sent to your mobile device by Monterey Bay Vascular (“MBV,” “we,” “our,” or “us”) through a dedicated messaging number.

Messages may include, but are not limited to:

  • Appointment reminders and scheduling coordination
  • Pre-operative and post-operative instructions
  • Care coordination and clinical follow-up
  • Referral and care management communications
  • Billing and insurance-related notifications
  • Limited promotional communications related to services offered by Monterey Bay Vascular or affiliated programs

2. Consent to Receive Text Messages

By providing your mobile phone number and signing our written intake forms, you expressly consent to receive text messages from Monterey Bay Vascular. Consent to receive text messages is not a condition of receiving medical care, and you may opt out at any time.

3. Message Frequency

Message frequency varies based on your interaction with our services. Typical messaging cadence is up to 2 messages per episode of care, unless additional communication is initiated by you or is reasonably necessary to support your care or requested services.

4. Message and Data Rates

Monterey Bay Vascular does not charge for text messaging services. However, message and data rates may apply depending on your wireless carrier plan.

5. Non-Secure Communication Disclaimer

Text messaging is not a secure method of communication. By opting in, you acknowledge and accept that SMS messages may not be encrypted, that there is a risk of unauthorized access, and that sensitive medical information should be limited whenever possible. For urgent or sensitive matters, please contact our office directly.

6. Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT. After opting out, you may receive a confirmation message and will no longer receive SMS messages unless you re-enroll.

7. HELP and Support

For assistance, reply HELP or contact Monterey Bay Vascular directly at (831) 318-0010, info@montereybayvascular.com, or www.montereybayvascular.com.

8. Privacy

Your information is handled in accordance with the Monterey Bay Vascular SMS Privacy Policy available at https://www.montereybayvascular.com/sms-privacy.

9. Changes to Terms

Monterey Bay Vascular may update these Terms and Conditions from time to time. Continued use of the SMS service after changes are posted constitutes acceptance of the revised terms.